Customer Care

Yes, we do accept bulk, corporate, or wholesale orders at a very special and sustainable price 💚

Kindly send your inquiries to sales@funktrunk.ph

Absolutely! 💚 In fact you can access our online wood engraving instructions through our Engraving Page. If you'll be using a logo, have a PNG file ready.

Don't forget to read "Additional Notes" to prevent delays in processing your engraving request.

💡 Before we forget, here's a tip: It is best to access the online engraving tool  via desktop or laptop with a stable internet connection for easy navigation.

We want to deliver Mother Earth's sustainable gifts to you very soon through the following options: 

🛵 If you are within Metro Manila:

◾️ In-house delivery

◾️ Personal pick-up at our Quezon City office (Mondays to Fridays, between 9am-5pm)

◾️ Choose your own courier. Just make sure to let us know by sending us the details of the rider. You will also shoulder the delivery fee.

🚚If you are outside Metro Manila:

◾️ We have J&T Express as our third-party courier. We also send them your order every Friday.

✈️ If you are outside the Philippines:

◾️ Our courier is Xpost. You can view the shipping rates at Shipping Guide. 

◾️ Taxes and other postage costs will be at your own expense.

Yes, we do offer a three-month warranty policy for local and international customers who have purchased online or in-store. Its validity starts from the day the item was received. All claims must be accompanied with relevant documents—such as receipts.

➜ If the item broke within the warranty period, we reserve the right to repair or replace the item at our discretion.

➜ If the item broke due to personal reasons and is beyond repair, we'll give you a killer discount of 50% on your next purchase.

💡A friendly reminder: While sustainable wood is durable, please try not to expose them under extreme conditions and/or force.

📍 You can have your orders picked up at at 5 Dalsol Road, GSIS Village, Brgy. Sangandaan, Quezon City 1116. 

📍You can also look for and pin Funk Trunk on via your preferred courier. 

You can also see the products and purchase them through our retail partners.

All of Funk Trunk products need your love and care 💚

While all items are made from eco-friendly sustainable wood, it is best not to expose them under extreme conditions and/or force. 

Use & Care Instructions:

◾️ For hand wash only. Wipe clean with a damp cloth, use mild soap and water, then thoroughly clean with dry towel. 

◾️ Make sure that the product is dry before storing it in a dry well-ventilated area away from extreme hot/cold temperature.

◾️ To prolong its life, oil the wood portion of the product with vegetable or olive oil.

◾️ To maintain appearance of the wood, rub it occasionally with food-grade mineral oil.

◾️ Do NOT submerge in water or place in a dishwasher.

◾️ Do NOT expose to extreme heat.

💡 Additional cleaning tips:

◾️ For Bambler 2.0, make sure that you also clean the silicon part of its lid.

◾️ For Bambucup, its lid can be cleaned by gently removing the lid's slider. Use a brush to clean.

◾️ For Funkutlery, it should be cleaned and dried before storage. 

◾️ For Bamboo Lunch box, do not put inside a microwave.

❗ If the storage area is experiencing high humidity, mold can appear. You can remove the mold easily by cleaning the item with water mixed with vinegar. Gently brush them. Have it sundried before storage.

We accept payment through the following:

💰 BDO or BPI 

💰 Credit or debit card payment: Mastercard or Visa

💰 Paymaya or GCash

📧 Send a photo or screenshot of your payment receipt to payments@funktrunk.ph

While we have processes in place, we do get a bulk of orders especially during special occasions—such as Christmas 🎄 (That's why it's best to purchase early to avoid delays or holiday rush!)

We will process your orders as soon as we receive your proof of payment. 

❗If you haven't settled your payment, please check your email's Inbox or Spam folder for the Order Confirmation message. 

You can send your changes to shaira@funktrunk.ph and include your ORDER NUMBER on the subject line of your email.

Yes, we do 💚

Please be reminded that taxes and postage costs will be at your own expense.You can view our international shipping guidelines through our Shipping Guide.

First of all, thank you for choosing us to be part of your road to sustainability 💚 

As soon as we have received your proof of payment, it will take us 2 to 7 business days to process and fulfill your order—given the wood engraving request and the holiday rush.

🚚 For provincial orders, we have J&T Express as our third-party courier. We'll send you a message via text or email for the tracking number.

Oh no! Sorry for that 😔 Rest assured our team will address the issue right away! But we need you to take a photo of the product with defect and also your order's receipt. Email us the photos to support@funktrunk.ph or send them Facebook or Instagram within the day you received your order. 

Sorry for the misunderstanding. Our team will exchange the right products with you if you message us within the day you have received them. Email us a photo of the wrong products you received at support@funktrunk.ph or send them Facebook or Instagram.

❗Please take care of the products that are with you, else we have the right to not proceed with the exchange.