Yes, we do offer a three-month warranty policy for local and international customers who have purchased online or in-store. Its validity starts from the day the item was received. All claims must be accompanied with relevant documents—such as receipts.
➜ If the item broke within the warranty period, we reserve the right to repair or replace the item at our discretion.
➜ If the item broke due to personal reasons and is beyond repair, we'll give you a killer discount of 50% on your next purchase.
💡A friendly reminder: While sustainable wood is durable, please try not to expose them under extreme conditions and/or force.
All of Funk Trunk products need your love and care 💚
While all items are made from eco-friendly sustainable wood, it is best not to expose them under extreme conditions and/or force.
Use & Care Instructions:
◾️ For hand wash only. Wipe clean with a damp cloth, use mild soap and water, then thoroughly clean with dry towel.
◾️ Make sure that the product is dry before storing it in a dry well-ventilated area away from extreme hot/cold temperature.
◾️ To prolong its life, oil the wood portion of the product with vegetable or olive oil.
◾️ To maintain appearance of the wood, rub it occasionally with food-grade mineral oil.
◾️ Do NOT submerge in water or place in a dishwasher.
◾️ Do NOT expose to extreme heat.
💡 Additional cleaning tips:
◾️ For Bambler 2.0, make sure that you also clean the silicon part of its lid.
◾️ For Bambucup, its lid can be cleaned by gently removing the lid's slider. Use a brush to clean.
◾️ For Funkutlery, it should be cleaned and dried before storage.
◾️ For Bamboo Lunch box, do not put inside a microwave.
❗ If the storage area is experiencing high humidity, mold can appear. You can remove the mold easily by cleaning the item with water mixed with vinegar. Gently brush them. Have it sundried before storage.
Oh no! Sorry for that 😔 Rest assured our team will address the issue right away! But we need you to take a photo of the product with defect and also your order's receipt. Email us the photos to email@example.com or send them Facebook or Instagramwithin the day you received your order.
Sorry for the misunderstanding. Our team will exchange the right products with you if you message us within the day you have received them. Email us a photo of the wrong products you received at firstname.lastname@example.org send them Facebook or Instagram.
❗Please take care of the products that are with you, else we have the right to not proceed with the exchange.