Help Center

From factory to delivery, we make sure that our products are the best possible versions of themselves for you. We cheer them on, whisper encouragements when necessary, and train them to make them strong and sturdy. But no, really. Our items undergo comprehensive and immersive quality control procedures that ensure that the item that gets to you is as sturdy as the tree it was recycled from.

Our items are made from either responsibly-sourced and recycled bamboo and walnut. Wood scraps are turned into sawdust, which are then mixed with resin and reformed to make the gorgeous Funk Trunk item in your hands.

Like any wooden item, our products require your love and attention. We don’t recommend that you do any professional wrestling or other extreme sports while wearing them. For our wearable products, your natural oils polish and treat the wood, helping it look even better than when you bought it. Yup! Like wine, Funk Trunk products get even better with age. That said, unless throw it against a wall, you can expect your item to last you years and years. Hell, you might even get to include it in your will.

We do offer custom engraving on all of our products except our eyewear (because reasons). We can laser engrave names and messages up to 20 characters—even simple logos for gifts or corporate giveaways! (Go check out our Wholesale and Corporate FAQ.)

For local deliveries (outside Metro Manila) fulfilled via LBC, the tracking number is usually sent within a day or 2 after the processing of the item/s upon payment has been received. Once you have received the tracking number via electronic mail, you may use LBC Express site to track your shipment.

For Standard International shipments, our local courier passes on your package to your regional postal service (USPS for NA orders, Postnord/SingPost for EU and Asia) to arrive at your country.

The original tracking link we sent you provides an international tracking number that you can use to track your order more accurately once it it is with USPS/PostNord/SingPost. 

Yes, we deliver worldwide to most countries for a starting rate of $6 USD for our wooden smartphone cases and up to $80 USD--for our heavier items like the Bamboo Cheeseboard with Cutlery Set--for Standard International Shipping.

We also offer $30 Express Shipping via DHL.

We send all Standard International parcels and all Express Shipping parcels via DHL USA.

For more information on shipping, please click here.

We accept credit card(via 2CheckOut), PayPal and bank deposit through Bank of the Philippine Islands as mode of payment. We also offer Cash On Delivery via LBC. 

For international bulk orders, we do accept wire transfer payments. To arrange a payment, please contact sales@funktrunk.ph and we'll be happy to assist you.

Our website is enabled for you to view our prices in various different currencies. You can select your currency by clicking the drop down located at the top right hand corner of our website. 

Please note, all transactions are processed in USD. The prices you see on our product pages and in your cart will be in currency of your choice. However, at checkout our system converts all prices to back to USD. Please be assured that you will be charged in your currency exactly as per the amount shown on the product pages.

We have a courier that delivers within 2-3 days for deliveries within Metro Manila and 3-5 for provincial deliveries. Standard Shipping within the Philippines is Php 60 for within Metro Manila and Php 120 for outside Metro Manila. We do offer free shipping within Metro Manila for orders over Php 1,000 and free provincial shipping for orders over Php2,000.

For international shipping, Standard International Shipping is an accelerated airmail service that is coursed through the Singapore Post postal system or Philpost. Unlike regular registered mail, this service offers detailed online tracking service from pick-up to delivery in 88 countries so you know where you package is every step of the way. International shipping rates will range from $6USD for small items like Wooden Smartphone Cases and would go as high as $30USD for heavier items like Wooden Watches and Wooden Sunglasses. We also do Free Shipping Internationally via Philpost if you purchase above $180USD.

Sadly, we aren’t robots. We’re a small team that takes care of a lot of things ourselves, so please allow us a 2-3 working days upon payment to process your order, especially if you have an engraving request. Rest assured that we do our best to work hard and fast for you. For deliveries within the Philippines, it will take us 2-3 working days within Metro Manila and LBC Express 3-5 days outside of Metro Manila.

Standard International Shipping service takes an average of 7-15 business days for us to deliver to your selected country. Should you opt for something faster, we do offer DHL services which will take less than 7 days to arrive at your doorstep. 

The discount code is entered at the very end of the check out process right before choosing your payment method. There will be a discount code box where you can enter the appropriate code.

Funk Trunk processes your order/s 2-3 days (declared Philippine holidays not included) after we receive a photo or copy of your proof of payment. We do prioritize the accuracy of your engraving requests, and the quality of the product/s we deliver to you so that you can appreciate and enjoy the beauty of recycled wood through Funk Trunk's products. In case you have concerns, you can always send us a message on Faceboook Messenger, Instagram, or via support@funktrunk.ph

The fastest way to contact us is by sending us a message on our official social media accounts (Facebook and Instagram). Or you can hit us up via email to support@funktrunk.ph

We may have delays on our replies especially for after-office and late-night messages. Rest assured that we will answer your concerns. 

Yes, purchasing from our online store is extremely safe and secure. Our website uses Secure Socket Layering (SSL), an encryption technology that ensures safe internet transmission of your personal information. We do not store your credit card details nor do we share your personal information with any third party.

As additional precaution for international buyers, PayPal has a security feature that gets you your refund in the event that you do not get your item. 

Ultimately, we are dedicated to providing good quality products and we would dare not risk ruining our brand equity just to make a few quick bucks.

We offer a limited warranty on all our products to our local and international customers purchased online or in-store.

Our limited warranty is valid for three (3) months from the date that the item is delivered, and all claims must be accompanied with relevant documents such receipts.

If the item has a material or manufacturing defect, we reserve the right to repair or replace the item at our discretion.

Note: We do our very best to deliver quality wooden products to you. Please try not to expose them to extreme conditions and/or force.

Losing or misplacing your receipt will automatically invalidate the warranty of your Funk Trunk product/s. We advise to always keep a copy of your receipt. 

For our beloved local and international customers, we only accept returns if you have received the wrong item/s. Please contact us via Facebook Messenger or Instagram right away or within the day you have received the item/s. We will look into the issue. Please do take care of the item/s you have received. If there will be damages incurred on the item, we have the right to refuse exchange.

To return an item, simply send us a message through our official social media pages or via email at support@funktrunk.ph within the day you have received the wrong item/s.

Note: You may receive a late response from us if you have sent your message after working hours (9am to 6pm Manila Time).

You can return the item/s at:

Funk Trunk Philippines Incorporated
5 Dalsol Road, GSIS Village,
Brgy. Sangandaan, Quezon City 
Philippines 1116

We will shoulder the cost of sending you the right item/s. Postage costs and the cost of sending us back the item/s will be shouldered by you.

We suggest to return the wrong item/s via LBC if the item/s are worth P3,000 or above. By then we will know the whereabouts of the item/s for return and exchange.

We all know that wooden products are beautiful and great, especially when they’re responsibly-sourced and benefit the environment. That said, they also need a little extra care because, like other materials that are bad for the Earth, they can break upon impact. 

Our Replacement Program only covers broken Funk Trunk products due to circumstances and Funk Trunk products with factory defects.  

Yes they are still covered by the 3-month warranty given that you still have a copy of the receipt, but we have to right to refuse for an exchange if you just received the product/s and have cracks. It is because we make sure that orders purchased online do not have cracks before the customer receives his/her order/s.

Notes:

• Our delivery team for Metro Manila shipments will ask you to check your order/s before they leave. Failure to check the products (for cracks) will instantly be subjected to our right to refuse exchange, thus we'll offer the 50% discount purchase for a new one.
  
  
• For outside Metro Manila deliveries within Philippines, your products are delivered by LBC; your order/s should not also contain cracks. 

If your item breaks within the three (3) month warranty period and the circumstances fall within the conditions, send us a photo of your receipt, a photo of the product, and we’ll give you the next product at a killer 50% discount.

Unable to send us a photo of your receipt will invalidate your product from the warranty.

Notes:

• Our delivery team for Metro Manila shipments will ask you to check your order/s before they leave. Failure to check the products (for cracks) will void your products to be replaced.
• For outside Metro Manila deliveries within Philippines, your products are delivered by LBC: your order/s should not also contain cracks. 

If your item purchased online or in-store within seven (7) days upon receipt has a possible factory defect, please report to us via Facebook Messenger or Instagram and send us a photo of your receipt. We may also ask you to send back the product for inspection. If there is a factory defect we will send you the new one or offer you the refund for the cost of the item.

Kindly note that returning the item and other postage costs will be at your own expense. We will only shoulder the delivery of the new item/s.

You can send back the item/s at:

Funk Trunk Philippines Incorporated
5 Dalsol Road, GSIS Village,
Brgy. Sangandaan, Quezon City 
Philippines 1116 

• All personalized products are strictly non-refundable and not replaceable.
  
  
• For online orders, we make sure the item/s you've ordered do not have cracks (see Q2 under Replacement Policy). 
  
  
• We do not offer refunds for non-defective products.
  
  
• Discounted items are not allowed to be returned, exchanged or replaced, unless you have received the wrong item/s.
  
  
• All items for return must be unused and undamaged with its original packaging.
  
  
• We are NOT responsible for your postage costs. We also reserve the right to refuse a sale.
  
  
• Once we have received your merchandise, we will inspect your order. Please allow 2-5 business days for your exchange/replacements/refunds to be processed once we have received your item. You will receive an email once we have received and shipped your exchange.