Customer Care

Metro Manila:

• Option 1: You can personally pick up your orders (esp. for those in a rush) at our main office in Quezon City from Mondays to Fridays between 9:30 a.m. to 5 p.m.
• Option 2: You can also have Grab/Lalamove/Angkas pick up your orders. The delivery fee will be paid at your own expense.
• Option 3: Free delivery for orders worth Php 3,000.00 and up. Note: Our in-house delivery is only available every Friday until further notice

Provincial:

• Our courier is Xpost.
• You can view the shipping rates through our Shipping Guide.

International:

• We accept international shipping. Postage costs will be at your own expense. 
• You can view the shipping rates through our Shipping Guide.

Please take note of the following:

• If you chose cash-on-delivery (COD) with an engraving request, we require a 50% as down payment. The other 50% can be collected upon receipt of your orders. Please check your email where you can transfer the payment and send the deposit slip.
  
• If you chose COD without an engraving request, please pay the full amount upon receipt of your orders.

Note: COD is only available for Metro Manila deliveries.

Yes we do. In fact you can access our online engraving instructions through our Engraving Page. Be reminded to also read "Additional Notes" on the Engraving Page to prevent delays in processing your engraving request.

Note: It is best to access the online engraving tool via desktop or laptop for easy navigation.

Yes, we offer this policy for local and international customers who have purchased online or in-store. The warranty is valid for three (3) months from the date the item was received, and all claims must be accompanied with relevant documents such as receipts.

• If the item broke within the warranty period, we reserve the right to repair or replace the item at our discretion.
• If the item is beyond repair, we'll give you a killer 50% discount on your next purchase.

Note: We do our very best to deliver quality wooden products to you. Please try not to expose them under extreme conditions and/or force.

Yes we do. Kindly fill in the details of our contact form through our Wholesale Page.

Our main office is located at 5 Dalsol Road, GSIS Village, Brgy. Sangandaan, Quezon City, Philippines 1116

You can also purchase our sustainable products through our retail partners.

While Funk Trunk products are made from sustainable recycled wood, it is best NOT to expose them under extreme conditions and/or force. 

On cleaning your Bambler, BambuCup, and Bamboo Cheeseboard with Cutlery, each can be cleaned with dishwashing soap. The Bambler's cap can be cleaned by gently removing the silicon and brushing it with dishwashing liquid soap; let it dry and put the silicon part back. The BambuCup's lid can be cleaned by gently removing the lid slider, then brush. (Optional: You can also apply mineral oil on the exposed wooden part)

The Funkutlery should always be cleaned and dried right after use. There are two ways how: [1] wash them with water or [2] submerge the wooden cutleries in water with vinegar. Use a soft brush to clean your Funkutlery. (Note: If your area is experiencing high humidity, there's a possibility of mold. You can remove the mold easily by submerging the cutleries in water with vinegar, and gently brush them. Best to have your Funkutlery sundried before storing them) 

We accept payment through the following:

• Over-the-counter or online bank payment: BDO or BPI 
• Credit or debit card payment: Mastercard or Visa
• Paymaya or GCash

Notes:

• Our cash-on-delivery (COD) is only available for Metro Manila deliveries. If you have chosen COD and you have an engraving request, kindly pay 50% as down payment.

Reminder: Send a photo or screenshot of your payment receipt to payments@funktrunk.ph

Yes we do. You can view our international shipping guidelines through our Shipping Guide.

Note: Postage costs will be at your own expense. 

You can send your changes to support@funktrunk.ph and include your order # on the subject line of your email.

Your orders will be processed as soon as you have checked out and paid for your orders. We ask for your patience and understanding as we are operating as a small team.

Metro Manila:

• Due to our current situation, you have the option to have your orders picked up at our Quezon City office.
• Due shopper's rush during holiday season, it may take 3-5 days for your orders to be processed and/or delivered.

Provincial:

• Given the situation, it will usually take 5-7 days.

If you have an engraving request, please read the confirmation order email for further instructions. If you cannot find the email, search for "Funk Trunk."

On regular days, orders (without any engraving requests) will be ready for shipping 1 to 2 days after checkout; while orders (with engraving request) will be ready for shipping 2-3 days after payment.

During the holiday season, it may take us 3-5 days have your orders ready for shipping. 

Reminders: 

• Please make sure to send a photo of your payment slip to payments@funktrunk.ph
• For cash-on-delivery (COD) within Metro Manila, we require 50% down payment if you have an engraving request.

For defective order/s, send us immediately a message on Facebook or Instagram within the day. Share to us photos of the crack or possible defect plus the receipt. 

Note: We have the right to refuse for an exchange for crack issues, especially when a day has already passed by.

When you received the wrong product/s, it's best to contact us via Facebook or Instagram immediately or within the day. Do take care of the item/s you have received. 

Note: If there will be damages incurred on the item, we have the right to refuse the exchange.

Our items are quality-crafted made from sustainable and responsibly-sourced recycled bamboo or walnut wood and have undergone comprehensive quality control procedures. Wood scraps are turned into sawdust, which is then mixed with resin and reformed to make earth-friendly Funk Trunk products. 

While Funk Trunk products are made from sustainable recycled wood, it is best NOT to expose them under extreme conditions and/or force.

Yes, purchasing from our online store is safe and secure. Our website uses Secure Socket Layering (SSL), an encryption technology that ensures safe internet transmission of your personal information. We do not store your credit card details nor do we share your personal information with any third party.

You can send us a message by filling in the details of our contact form.
For immediate concerns, you can contact us through our Facebook and Instagram pages.

Note: We are open from Mondays to Fridays from 9 a.m. to 5 p.m. (Philippine Time)